Owner Karen Jackson has over a decade of software development experience and has held every non-developer role in the development lifecycle throughout her career:

• technical writer
• quality assurance analyst
• trainer
• installer
• level II support analyst
• development manager

In the latter portion of her career, Ms. Jackson has performed all of the above roles as a Business Analyst for various prominent Tech Valley and national companies. 

Industry Experience

Ms. Jackson has hands-on experience in serving clients within the small business arena, as well as clients within the following major industries:

• Higher Education/Research

• Telecommunications

• Education

• Financial Services

• Pupil Transportation

• Mortgage Lending

Companies

Karen's career includes positions held at or with the following Tech Valley and international companies:

• SUNY Research Foundation
• CommSoft, Inc
• Aptis, Inc.
• Tech Valley Communications
• Alltel Information Services
• VersaTrans Solutions
• Fidelity Information Services
• Lender Processing Services

Development Platforms

Karen boasts two and a half years of experience working in an AS/400 environment using SQL, Data File Update, and AS/400 Query tools for database retrieval, update, and investigation.  She is also familiar with the Synon model, and with RPG and RPG ILE (in a research capacity only).

Most recently, she has spent 10+ years working in a SQL Server environment on thin-client Web applications using UML modeling tools such as Visio and the Rational Suite.

Software Expertise

Karen is trained and experienced in using the following PC-based software: Microsoft Word, Microsoft Project, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, and other Windows ’95/NT/’98/2000 utilities, FrameMaker, Paint Shop Pro, SnagIt, SQL Server, PMNet, WebEx, MicroSoft FrontPage, CQ Web, the Rational Tool Suite, and various custom and market defect tracking systems such as ClearQuest.